As a Field Service Engineer I - Technical Support here at Honeywell, you will play a critical role in providing technical support for our Building Automation products and solutions. You will be accountable for troubleshooting and resolving technical issues, providing guidance to customers, and ensuring the successful implementation of our products. Your expertise and technical support will contribute to the overall success of our field service operations and customer satisfaction.

In this role, you will impact the efficiency and effectiveness of our technical support operations, ensuring that our customers receive the highest level of service and support. 

You will report directly to our Field Service Supervisor.

KEY RESPONSIBILITIES

• Provide technical support for Enterprise software (NetBox/OnGuard
• Troubleshoot and resolve technical issues remotely
• Work with cross-functional teams to develop and implement solutions for customer needs
• Ensure customer satisfaction by providing timely and accurate technical support
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Due to the nature of this discipline, on occasion, maybe required to work off-hours, on weekends, and/or holidays

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• 1 yrs+ tech support, secure solutions, access control, networking or related experience
• High School Diploma or GED
• Excellent problem-solving and troubleshooting skills
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Strong customer focus and ability to build and maintain relationships

WE VALUE

• Associate degree in computer science, IT, electronics, or equivalent experience with supporting software-based products or Access Control systems
• Technical certifications such as A+/Net+/MSSQL/MCP/MCSE/MCDBA
• Experience with the following
  • Advanced TCP/IP Protocols
  • Subnetting
  • Routing and Switching
  • Network Security Basics
• Monitoring and Troubleshooting
• Ability to use monitoring/diagnosing tools like Wireshark and traceroute to resolve network issues
• Enhanced SQL Queries
• Understanding SQL Schemas and Relationships
• Basic experience with Access Control and/or Video
• Network Design Principles

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/