Production Support Engineer (Application/Platform)

Job Description:

DPP is seeking a Production Support Engineer (Application/Platform) with our client in the healthcare insurance industry.

Work location: Partial onsite (Tuesday, Wednesday, Thursday) and as needed
Duration 12 months
Term: W2 position
Work authorization: Candidates must be eligible to earn a low-level (Public Trust) US security clearance.

Position description:

A typical day for a member of the Distributed Application Support Hub (DASH) team consists of monitoring and responding to Alerts and Incidents in ServiceNow and coordinating resolution efforts across application, infrastructure, and vendor teams.
The team routinely works with monitoring systems and reviews logs to validate root cause, confirm recovery, and document findings.
The role involves supporting live production systems, participating in Incident bridges, updating Incidents with clear technical detail, and helping identify recurring patterns that should be driven toward longterm fixes or alertnoise reduction.
Hours: 8:00 AM – 4:30 PM - Overtime may be required depending on workload. On-call will be required.

About the team:

The DASH (Distributed Application Support Hub) team consists of approximately 16 members responsible for 24/7 monitoring and Incident response across dozens of distributed, customerfacing applications.
The team supports multiple application families (web, desktop, workflow, document management, and telephony) and works closely with application development, infrastructure, and vendor partners.
The role provides broad technical exposure, strong peer collaboration, a focus on continuous improvement and alertnoise reduction, and clear operational ownership of critical systems that directly support the business.

Required technologies:

Windows Server
zLinux/Linux
OpenShift

Additional skills:

Excellent verbal and written communication skills
Patience when dealing with frustrated users
Professionalism under pressure
Critical thinking
Ability to break down complex issues
Ability to handle shifting priorities
Meeting SLAs (service level agreements)
Sharing knowledge and helping coworkers
Coordinating during outages or major incidents
Accurately documenting incidents
Following through until resolution

Minimum required work experience:

2 years of application development, systems testing or other job-related experience

Required education/equivalencies:

Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
OR, 4 years job-related work experience (total 6 years without a degree)

Interested? Learn more:
Click the apply button to learn more about this position (26-00466).

US Citizen: This role requires the ability to obtain a low-level (Public Trust) US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply.

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP. EOE/AA/V/D

Job Ident #: 26-00466

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/

DPP® specializes in placing highly qualified information technology professionals in both contingent and direct hire opportunities in private industries such as healthcare, insurance, banking, utilities, energy, manufacturing, federal and state government...

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Job Info

Location

Columbia, South Carolina, United States

Type

Permanent

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/