Responsibilities
Lead a growing team of Inflight Supervisory, Base Specialists, and Flight Attendant team members to deliver industry-leading safety, operational reliability, and financial performance, while meeting regulatory/contractual obligations and developing a culture of engagement and partnership.
- Ensures the welfare of Spirit team members and guests as an ongoing safety practice.
- Anticipate the needs of Spirit team members and guests by exceeding attentiveness expectations.
- Develop and lead an exceptional group of Team Members by fostering commitment, trust, and support to drive team engagement. Ensure that the Inflight team has the tools needed to deliver exceptional operational and service performance.
- Ensure that operational goals and metrics are met or exceeded through strategic planning, initiative execution, Team Member communication, coaching, and accountability.
- Manage and motivate Inflight Base Leadership teams to ensure superior operational performance and dedication to execution of efficient, safe/secure, guest-friendly day-to-day operations.
- Oversee team member’s performance in accordance with Spirit Airline’s values and culture. Manage team member recruitment, training, performance, coaching, development, and disciplinary actions following company best practices, policies and procedures.
- Provide strategic guidance on team member relations, conflict resolution, and other related issues. Develop mentoring program for Inflight Supervisors to strengthen skill sets, increase engagement, and promote professional interactions.
- Ensure that all Spirit and regulatory standards and procedures are followed, including leading the Inflight Emergency Response Program.
- Indirectly responsible for staffing levels, pay-to-block performance, and scheduling. Closely interact and provide recommendations for process improvements, efficiencies, and best practices to Inflight Training, and Compliance & Quality Control departments.
- Establish and maintain productive relationships with operational and non-operational counterparts (e.g. Airport Services, Flight Operations, Technical Operations, Crew Resources, AFA Leadership, FAA, and OSHA).
- May perform other responsibilities as assigned. Responsibilities and duties may change due to operational needs.
Qualifications
- Bachelors degree or equivalent experience in Aviation Management.
- 3-5 years experience in leadership.
- Two (2)+ years’ experience as a Flight Attendant preferred.
- Ability to maintain current Spirit Airlines Flight Attendant Certification.
- An intermediate understanding of all applicable Federal Aviation Regulations and how they apply to daily operations.
- An understanding of a Flight Attendant’s role and daily job duties, as well as Flight Attendant Collective Bargaining Agreements.
- Advanced understanding of Company policies/procedures as well as the Inflight Performance Management Policy.
- Thorough knowledge of Microsoft products such as Excel, Outlook, Word, and PowerPoint, as well as a thorough knowledge of Citrix. Ability to utilize all available technology to create, edit and maintain all necessary information.
- Domestic & International travel approximately 25 of time.
- Must be present at the Worksite 100 of the time.
- Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
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Additional Competencies
- Strong sense of urgency with the ability to prioritize operational needs and follow-up as appropriate.
- Strong written and verbal communication skills including the ability to communicate complex issues in a structured and concise manner, both internally and externally.
- Ability to communicate and understand highly technical, regulatory rules and procedures.
- Must be able to display the utmost professionalism, confidentiality, and good judgment at all times.
- Ability to interact with crewmembers, fellow supervisors, and management in a positive and constructive manner.
- Ability to motivate, mentor, lead, coach, and develop a team.
- Adapt to various work schedules and times. Must be able to adjust thought processes to coincide with the growth and development of the industry, as well as the company.
- Maintain composure in high stress environment and demonstrate strong leadership abilities.
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.
Overview
At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.
Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!
EEOC Statement
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.