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DescriptionJob overview and responsibilities
The NOC Bridge Communications Manager is a high-level communications and operational expert, positioned on the NOC bridge. The NOC Bridge is a 24/7 operation, which requires constant communication and updates to all groups across the airline, in and out of the NOC, customers, and media. These updates are often critical and time-sensitive updates which require immediate action, but are often delayed due to extreme workload and prioritization. This role will serve as the “Voice of the NOC”. This role will serve as the communication arm of the NOC bridge and Customer Communication.
- Monitor, coordinate and communicate operational activity and decisions
- Events can range from individual flight events to broad system impacts and alerts
- Join both scheduled and unscheduled operational planning calls to recap and communicate plans to the broad relevant operational groups
- Establish communication protocols for various operational events to ensure standardization in content, structure and timing
- Additional tasks and responsibilities as assigned by NOC leadership
QualificationsWhat’s needed to succeed (Minimum Qualifications):
- High school diploma/GED or equivalent work experience
- 2+ years in an airline or leadership environment
- Strong knowledge and understanding of airline operations.
- Ability to build and maintain strong relationships across a broad range of support teams
- Ability to work under high-stress, complex and changing operational environment
- Exceptional verbal and written communication skills.
- Ability to understand and quickly translate operational events into targeted communications
- Critical thinking and the ability to quickly evaluate and translate operational situations and provide communication updates on-demand
- Ability to multi-task
- Proficiency with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint, Publisher)
- Must be able to work all shifts and holidays as required
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor’s degree preferred in Aviation, Business, communications, journalism
- FAA Airman Certificate
- 5+ years in an airline or leadership environment
- 2+ years’ experience in a communication-based role
- Ability to develop new communication path
- Experience in continuous improvement, and developing communication paths and standards for the NOC
- General curiosity in airline operations and willingness to develop new skills and knowledge
- Ability to read and understand airline performance metrics across all operational groups. communication
The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry