IT Support Technician

Job Description:

We are currently looking for an IT Support Technician to join our team. As an IT Support Technician, you leverage your customer service skills and experience in troubleshooting, maintaining and setting up Windows operating systems and software to provide support to internal customer. Hands-on expertise in Windows operating systems and Microsoft 365 cloud-based solutions.Specific Responsibilities:Respond to support calls and emails from end users/contractors:Document and prioritize all support requests.Analyze, troubleshoot and resolve helpdesk requests;Provide desktop support and assist end users with the optimal use of existing systems;Assist in end user training when new systems or applications are available; are introducedPerform operating system image builds, rollouts and software updates;Assist in configuring and managing mobile devices such as smartphones and tablets to Conair’s IT policies and standards;Assist in the development and maintenance of Assist in the acquisition and rollout of computer equipment and software;Maintain an accurate inventory of all computer hardware and software;Assists with performing business process documentation for operational requirements, including business process workflows, training materials and standard operating procedures. Review and edit documentation for accuracy and completeness. Attention to detail and excellent editing and proofreading skills.Other related duties as required.Required Knowledge, Skills and Abilities:Exceptional ability to clearly and effectively express information and ideas in English, both verbally and in writing is mandatory;Demonstrated ability to respond accurately to instruction;Proactive with the ability and desire to solve problems in a dynamic environment;Excellent time management and organizational skills with the ability to coordinate multiple activities and set priority of tasks;Superior customer relationship management skills;Ability to keep records, conversations and activities confidential;Knowledge of Microsoft Office, Microsoft Visio, Microsoft Project, AutoCAD/SolidWorks.Knowledge of Microsoft 365 cloud environment;Fundamental network knowledge and troubleshooting skills;Knowledge of IT trends with a keen interest in learning new technology;Education and Experience: Information Technology, Computer Science, or Network Specialist Bachelor/Diploma preferred; or equivalent professional experience per below;Previous experience working/administrating network infrastructure is an asset;Proficient in troubleshooting, maintaining, and supporting Windows operating systems and software applications, with 1–3 years of hands-on experience.Skilled in administering Microsoft 365 environments, with 1–3 years of practical experience.

Job Ident #: 75

Company Details

Conair Aerial Firefighting

1510 Tower Street
Abbotsford, British Columbia V2T 6H5 Canada
conair.ca/

For over 50 years Conair Group Inc. (Conair) has led the aerial firefighting industry, supporting government agencies with the largest, privately owned, fixed-wing fleet in the world, flying up to 12,000 flight hours per year. A skilled team of 350 professionals...

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Job Info

Location

Abbotsford, British Columbia, Canada

Type

Permanent

Company Details

Conair Aerial Firefighting

1510 Tower Street
Abbotsford, British Columbia V2T 6H5 Canada
conair.ca/